FREQUENTLY ASKED QUESTIONS

WHAT IS THE CREATION PROCESS?
CHARLTON & LOLA jewelry is made with the finest materials, including precious metals and gemstones, and crafted with learned techniques. As such, each piece takes time to create and finish. Each fine jewelry item description will specify in more detail the production process. Besides Lisa's own hands, please know that we work with some of the best jewelers and craftsmen in the city to create pieces, so your patience is truly appreciated. 

Please note: CHARLTON & LOLA is an exclusive limited production brand. Almost only five pieces are made within a collection or a season. Feel free to email to determine availability of a style. 


Order Lead Times

Made Fine Jewelry

For CHARLTON & LOLA ready-made fine jewelry, please allow for the time specified in the listing of your order, for your fine jewelry piece to be created, processed and then, based on shipping selected, the allotted time to receive pieces. Kindly note, we will notify you beforehand, if a fine jewelry piece will take more than the stated allotted time to be delivered.

Please note, currently the online store is closed. Please email us on inquires. 


Bespoke Fine Jewelry

The design process for each piece of CHARLTON & LOLA custom-made fine jewelry will vary in scope, complexity, and materials. Client approval is required prior to creation. Normally, the entire process averages 3-6 months, depending on the complexity of the project. Each custom order receives the closest personal attention from Lisa. Therefore, lead times quoted are not always approximate and can be subject to change with fluctuating variables.


To start the process to discuss the creation of your one-of-a-kind custom CHARLTON & LOLA fine jewelry piece, see our consultation form here.


Design by Stone Jewelry

Stones featured are usually selected and purchased by Lisa, for their uniqueness, both in nature and quality. Fine jewelry that uses “Stones” in its design will follow the same guidelines, processes, and lead times stated in “Custom-Made Fine Jewelry”. Clients can request a GIA certificate, if applicable, however the client will incur the cost of said certificate. 
To further discuss, please contact us at info@charltonandlola.com.

 

WHAT DO WE PROMISE YOU?

Guarantee
Our fine jewelry is handcrafted and is guaranteed against creation and material defects only. With proper care, CHARLTON & LOLA fine jewelry pieces should last a lifetime.

See Jewelry Care.

Client Expectations
We strive to make every client experience with CHARLTON & LOLA as simple and pleasurable as possible. We make every effort to ensure the buyer is completely thrilled with the fine jewelry pieces created for them.  Due to the nature of some handcrafted fine jewelry, there can be slight variations between products. We reserve the right to make minor design changes without notice, as necessary in the interest of preserving the integrity of the fine jewelry piece. We will notify the client of such alterations when possible.


Although we do our best to display products as accurately as possible, the actual colors of the metals or stones could appear differently from the images on the website. We cannot be responsible for any inaccuracy in this regard.


If the buyer feels dissatisfied with their jewelry or the order experience, kindly contact us so we can remedy the situation to the best of our abilities. Please note that the policies are made very clear, and we can only offer solutions that fall within our stated guidelines. You will find that we strive to create joy and happiness with each fine jewelry order, so we will do the best we can every time.

WHAT TO EXPECT WHEN DESIGNING FINE JEWELRY?

The Design Process

Choosing to design and create your one-of-a-kind fine jewelry is firstly an experience: a desire to connect with your inner creator. The process requires a joy in the fine details in the creative process and most importantly patience. 

Based on a client's level of interest in design, they can be part of every aspect of creation: from sourcing gemstones to determining the color of gold for their creation. 

Projects are priced out based on the hours required to create a fine jewelry piece. The complexity in design will therefore be determined in hours. The materials used for the fine jewelry piece also determines the price of the fine jewelry piece. Please note, project pricing is stated on our consultation forms. This timeframe allows design meetings, sourcing materials, design revisions and craftsman labor. We love what we do so we look forward to creating an exceptional experience for our clients. 

Please find the consultation form for wedding clients here and for private design projects here.  

 

Ring Sizing

Awesome. You've decided to design and create your own unique ring with CHARLTON & LOLA, but what is your ring size? Let us help you determine that. From our favorite ring sizing source, blue nile:

The Perfect Ring Fit. How to Measure Your Finger.

Your ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to slide over your knuckle.

Finger size changes depending on the time of day and the weather. For best results measure your finger size:

At the end of the day and when your fingers are warm (Fingers are smaller in the early morning and when cold.)

Measure finger size 3 to 4 times to eliminate an erroneous reading.

Avoid using string or paper to measure ring size as these materials can stretch or twist, yielding an inaccurate measurement.

See A Ring Sizing Chart & Instructions for Accurate Sizing 

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